Business Manager (Klang Valley)

We have a saying at Nando’s and it’s simply this: “Nando’s is not just about the chicken. It’s never been just about the chicken. It’s about the people who make the chicken.” Wherever in the world our Nandocas may be, they’re part of our Fired Up global brand and amazing family. It’s a family that works hard and plays hard too. In our beautiful casas, we serve our legendary PERi-PERi chicken and support one another all the way. It keeps things fun and informal, while fantastic opportunities keep us learning, growing, experiencing and sometimes even partying! We do this so that our brand and all the family members in it will thrive and have the chance to be the best they possibly can be.


To lead and energize the team to achieve company set goals; and to drive operations excellence in delivering quality, service experience and hygiene standards.

Become an expert in all things particularly with regards to restaurant standard operating procedures, processes and management.

To provide the correct business leadership to a group of Restaurant Managers to ensure financial targets are met along with the delivery of all Brand Standards and to ensure that business operations are efficient and effective, and the desired growth is achieved.


  • To work on the annual budgets for the restaurants in accordance with the annual strategic plan.
  • To ensure cash handling policy is being adhered to at casa at all times.
  • To ensure proper handling of all company assets including fixed assets and understand the policy of managing company assets and properties.
  • To manage the restaurant Profit & Loss for the assigned restaurants, to achieve EBITDA through proper cost control.
  • To keep in check all inventory variances, waste, expired, obsolete are managed properly, reported and dealt with on timely basis.

Growth & Profitability

  • To support and take up new restaurants when required for company expansion.
  • Grow sales through catering, large orders or any sales building activities.
  • To ensure monitoring of sales performance and make plans to achieve sales growth.
  • To monitor sales using the available tools (Power BI) to drive team to achieve results in Transaction Growth and Average Check growth etc.
  • To plan and execute sales plan to turn around non-performing restaurants.


  • To ensure correct and effective staffing, scheduling and positioning according to the sales levels in the restaurants to drive better productivity in achieving objectives and goals.
  • To ensure that all customer complaints are dealt with promptly within deadlines, investigated and corrective action taken; and customer recovery is done.
  • To ensure weekly cash audits; spot checks on cash is carried out where necessary to ensure all sales money are properly accounted for and bank-into company’s account. Sales money includes cash, credit card, vouchers, coupons, commissions or whatever forms of sales money collected when goods are sold to customers.
  • To ensure stock counts are conducted properly by the restaurant management team and are required to conduct stock audits on mid-month and month-end to ensure stocks are in check or as and when needed. To ensure accurate stock counts, spot stock discrepancies and timely actions are taken to address discrepancies.
  • To ensure all operating standards are met / exceeded by restaurants (Operations Audit, SGS and Mystery Shopper).
  • To ensure that the Nando’s Delivery system operates at the highest operational standard.
  • To investigate, report and take timely action to address fraud, discipline and equivalent matters to the Regional General Manager and relevant stake holders.
  • To ensure that all administrative requirements and deadlines are met by casa management.

People Management

  • To identify, develop and retain talent, hence contributing to reduced staff turnover in the restaurants.
  • To ensure all restaurant staffs understand and complies to the company policies and procedures.
  • To ensure Restaurant Managers take care of their staffs, through proper communication, scheduling, performance manage and handle grievances appropriately.
  • Ensure Restaurant Managers comply with company standards of hiring, orientation, training and retaining staffs.
  • To embed Company Values in daily work and encourage others to embed it.
  • Enable and support Learning & Development activities for skilled staffs.
  • To set goals, give performance feedback and achieve a high performance culture.
  • To proactively plan and support engagement plans to achieve a conducive and happy work environment so the team can perform at their best.
  • To ensure high morale within the team through regular formal and informal coaching and counseling, social events, immediate addressing grievances and regular visits to all restaurants.
  • To conduct regular review with restaurant management team and to take corrective action.
  • To ensure a high standard of communication is cascaded to the required parties.


  • Ensure that the restaurants are well maintained to deliver the brand promise in terms of Product, People and Place.
  • To actively participate and plan Local Restaurant Marketing programs with Restaurant Managers and drive the execution through Restaurant Managers.
  • To execute the marketing promotion plans by the company effectively.
  • Understands the brand standards; consistently upholds the brand values and acts as brand ambassador.

Other responsibilities

  • To work with and support others stake holders to achieve common set goals
  • To enforce and uphold the company SOPs, policies and procedures at all times.
  • To be a brand ambassador and represent the brand.
  • To be able to create conducive working environment in restaurants, and support people growth and development for high performance.


  • Degree or equivalent in Business Management / Operations Management / Food & Beverage Management / Technical Operations / Technical Management / Business Studies
  • At least 3-4 year(s) of working experience in Retail Operations in any industry. Preferably in the Food and Beverage Industry.
  • Experience of working in managing multiple restaurants or working in international brand restaurant business is an added advantage
  • Communication skills (verbal and written).
  • Take responsibility of own actions.
  • Able to support the management in implementing change.
  • Ability to think in a structured way.
  • Be consistent in ensuring that the appropriate standards are understood and maintained.
  • Continually review current practices, seek improvements and able to make an action plan.
  • Ability to manage the team to achieve results.
  • Be focus driven and always align team to the department and company goals.
  • Be able to set individual goals for team members and able to performance manage.
  • Possess strong interpersonal skills and can work well in a team
  • Able to communicate effectively with others.
  • Able to impact and influence other stake holders.
  • Must be willing to travel within Klang Valley / Peninsular Malaysia